How do I register for a Lucchese account?
You can register or sign up for a Lucchese account by clicking the login icon link at the top of each page. Your personalized login consists of your email address and a password. By creating a Lucchese account, you are taking advantage of features and benefits that make shopping and tracking orders faster and easier. You will also have an opportunity to register for an account by creating a password during the checkout process the first time you make a purchase.
Why should I register for a Lucchese account?
By signing up for a Lucchese account, you can check the status of your orders, access tracking numbers, print receipts, and view your order history. You may also opt-in for information and updates about special Lucchese offers, featured products and more via our email news blasts.
Do I need to register for a Lucchese account to make a purchase?
Registration is not required for online purchases. You are welcome to make as many purchases as you wish as a guest. As a guest, you will receive order information through emails, but you will not be able to access your order information or view your order history on Lucchese.com. Registering for an account makes shopping and tracking orders faster and easier since you can check the status anytime on our site.
Why am I not receiving emails from Lucchese?
If you are not receiving emails from Lucchese, please check your spam or junk mail folder. If you do not find the emails in this folder, the email address on file may be incorrect. Please verify that we have the correct email address on file in My Account. If the messages are being sent to your spam or junk mail folder, please add onlinesales@lucchese.com to your contact list to ensure all messages are delivered to your inbox.
What if I have lost, forgotten, or need to reset my password?
You can reset your password by going to the sign in page, and clicking on the forgot my password link. Please enter your email address and click submit, after a few minutes, check your inbox for the password reset link. Upon clicking the reset password link in your email, you will be prompted to enter a new password, confirm it and click submit. You will see a special thank you confirming you have successfully reset your password.
How do I check the status of my order?
When you have placed an order on Lucchese, you will receive an email within a few minutes confirming your order. When your order ships, usually within 24 hours, you will receive a second email to let you know that your order is on its way. This second email will contain a tracking number that links to the carrier so that you may track your shipment. If you registered for an account on Lucchese, you can also see your order status and access the tracking number from the “MY ACCOUNT” page on Lucchese. If you made your purchase as a guest and would like to access your order history and information on Lucchese, please register and be sure to use the same email address when you create your username that you provided during the checkout process.