Online shopping
What if I want to checkout as a guest?
You are welcome to check-out as a Guest. Account registration is not required to place an order on Lucchese.com
What should I do if the Lucchese item I want is out of stock?
Because Lucchese products are handmade, occasionally, you may discover the item you want is out of stock. Selected items may be back ordered and made for you if you choose to wait 18-20 + weeks for them to be produced. Backordered items typically take 18-20 weeks or more to produce and ship. If you have further questions and want to see if your style may be back ordered and to place the order, please contact Lucchese Customer Service at 1-888-582-1883 or email us at support@lucchese.com.
Please note all Backorders must be paid in full at the time of their order.
What should I do if the Lucchese item I want is not available for purchase?
Because Lucchese products are handmade and in high demand, occasionally you may discover the item you want may no longer be available. We encourage you to contact customer service if you have any questions or need additional support regarding an item you wish to purchase. The Customer Service team can search for the availability of the item through numerous channels to assist you.
What forms of payment does Lucchese accept?
Lucchese is pleased to accept the following major credit cards:
American Express
Discover
MasterCard
Visa
What if my credit card did not process?
Please double check the credit card number and the expiration date on your card. If your credit card still will not process, please contact customer service.
When will sales tax apply to my online order?
Sales tax applies when you ship to the following states: Alabama, Arkansas, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Mississippi, New Jersey, New Mexico, Nevada, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wyoming.
How do I place a special order with Lucchese?
You can place a special order using the following methods:
At a Lucchese retail store
By contacting Customer Service
Please note, all Special Orders must be paid in full at the time of their order. All Special Orders are final sale and non-refundable.
Does Lucchese ship items outside the US?
Lucchese will ship items outside the United States. Please contact Customer Service at support@lucchese.com for assistance.
What if I am having technical difficulties with your website?
If you encounter any problems with the Lucchese website, please email us at support@Lucchese.com.
What is your privacy policy?
Lucchese invites you to review our privacy policy here.
Lucchese respects the privacy rights of our online visitors and recognize the importance of protecting the information collected from you. We have adopted a corporate wide Online Privacy Policy that guides you how we collect, store and use the information online.
What is your terms of service policies?
Please visit our Terms of Service section governing the use of the Lucchese website.
What steps have you taken to ensure the security of my information?
Lucchese has implemented industry-leading security measures to maintain your privacy and the security of your personal information. Our servers are secure and any supplied information is transmitted via a Secure Socket Layer (SSL) technology and encrypted using industry-standard safeguards.
Does Lucchese offer financing options?
Yes, Lucchese partners with Affirm to provide you with financing options for your order. Visit this page to learn more.
Boot Features
How do I know what size is for me?
Please read our Fit Guide for information and guidelines to help you achieve the perfect Lucchese fit.
How do you Frontier Tech Boots fit?
What is special about the Pulsion Fit System?
The Lucchese Pulsion Fit System is a unique support system. Each pair of Frontier Tech boots is accompanied by two sets of insoles, medium and wide, to create a custom fit with all-day comfort and support. The perforated insoles add air flow and wick away moisture while providing a secure fit for better stability and shock absorption.
What size should I purchase/how do they compare to other brands?
For our Frontier Tech boots, we recommend purchasing the size you would normally buy for work boots. The 2 sets of insoles included with the boots can refine the fit to your preference.
Are frontier tech insoles available for purchase?
No, currently we do not sell our performance insoles separately.
Do you frontier tech products meet OSHA regulations?
Frontier Tech boots have the highest level of ASTM approval for impact and compression and would fit within the laws and regulations set forth by OSHA for U.S. companies. Each boot (left and right) has been permanently marked in the inside upper with the ASTM standard should they need to be inspected for safety purposes.
What are the different toe and heel styles available on Lucchese boots?
View available Lucchese toe and heel selections in the Lucchesse fit guide on the boot product pages.
What are the leather restrictions for states in the US?
Refer to the most recent CITES list
Where are Lucchese’s handmade products manufactured?
In addition to manufacturing from our own factory in El Paso, Texas, Lucchese partners with factories around the world that excel in their trade.
Frontier Tech (China)
The Frontier Tech line is carefully crafted in our partner factory in China. We carefully selected these factories to make our most technical products because they are on the forefront of new technology and innovation in work boots. All boots made in this factory are held to the Lucchese standard of excellence and are individually inspected upon arrival to our factory in El Paso.
Other Sourced (Brazil/Mexico)
This style is handcrafted in (Brazil/Mexico), where our team uses the finest materials to handcraft footwear every day. We specifically chose this factory because of the high-quality leather and skill their artisans have when crafting this style of product. All boots made in this factory are held to the Lucchese standard of excellence and are individually inspected upon arrival to our factory in El Paso.
What is Goodyear Welt Construction?
Lucchese uses the Goodyear welt construction technique, a time-honored, traditional method for manufacturing high-quality boots and shoes. Lucchese has used Goodyear Construction for the past 130 years in our famous handmade boots and shoes. Goodyear takes its name from Charles Goodyear Jr., who invented the machine for the process in 1869.
Goodyear construction is lauded for the comfort, durability and waterproof properties it yields. Lucchese’s domestic artisans use all leather components throughout a boot or shoe, eliminating any cork fillers or pads. The leather foot-bed will conform to the foot over time, resulting in an individualized fit.
Goodyear welt construction is unique in that there is no stitching on the interior of the boot or shoe; rather, there is one line of stitching through the insole, upper and welt strip, followed by another line of stitching that attaches the welt strip to the outsole.
New Collection items with Goodyear Construction include:
Men’s – Romeo, Armando, Antonio, Alesandro, SanchoWomen’s – Romia, Nina, Valentina, Milla, Serafina, Olivia, Lucia, Letizia, Sara
Note: The McKay construction is also by Lucchese artisans on various dress shoes. This construction is implemented when the welt is eliminated and the leather outsole is sewn directly to the leather insole.
Caring for your boots
How do I clean and care for my Lucchese items?
Lucchese uses the finest leathers to manufacture our products. To preserve the appearance of your handmade Lucchese products, we recommend that you clean your product at least 8 times a year depending on your own wearing patterns.
Flats (cowhides, goats, etc.)
Clean: Remove loose dust or dirt with damp cloth or soft brush. For heavily soiled products use Lucchese Leather Cleaner (see care instructions).
Condition: Apply Lucchese Leather Conditioner to your boots liberally, let dry.
Polish: Apply neutral or color matching cream-based polish and buff with a soft cloth to a shine.
Protect: Apply Lucchese Premium Leather Protector.
Suede
Clean: Remove loose dust and dirt with a stiff bristle brush.
Condition: Apply Lucchese Leather Conditioner liberally.
Protect: Apply Lucchese Premium Leather Protector.
General Exotics
Clean: Remove loose dust or dirt with damp cloth or soft brush. For heavily soiled products use Lucchese Leather Cleaner (see care instructions).
Condition: Apply Lucchese Leather Conditioner to your boots liberally, let dry.
Polish: Apply neutral or color matching cream-based polish and buff with a soft cloth to a shine.
Protect: Apply Lucchese Premium Leather Protector.
Distressed Exotics
Clean: Remove loose dust or dirt with damp cloth or soft brush. For heavily soiled products use Lucchese Leather Cleaner (see care instructions).
Condition: Apply Lucchese Leather Conditioner to your boots liberally, let dry.
Polish: Apply neutral or color matching cream-based polish and buff with a soft cloth to a shine. Disclaimer – leather conditioners and polishes will cause distressed and stonewashed finishes to fade.
Protect: Apply Lucchese Premium Leather Protector.
Ostrich
Clean: Remove loose dust or dirt with damp cloth or soft brush. For heavily soiled products use Lucchese Leather Cleaner (see care instructions).
Condition: Apply Lucchese Leather Conditioner to your boots liberally, let dry.
Polish: Apply neutral or color matching cream-based polish and buff with a soft cloth to a shine.
Protect: Apply Lucchese Premium Leather Protector.
Snake
Clean: Remove loose dust or dirt with damp cloth or soft brush. For heavily soiled products use Lucchese Leather Cleaner (see care instructions).
Condition: Apply Lucchese Leather Conditioner to your boots liberally, let dry.
Polish: Apply neutral or color matching cream-based polish and buff with a soft cloth to a shine.
Protect: Apply Lucchese Premium Leather Protector.
More helpful tips:
Use edge dressing to renew outsoles and heels. Let boots dry at room temperature, never dry over direct heat. Do not store in cold or damp places as products can mildew. Consider boot trees to help maintain the shape of your boots.
Shop the Lucchese suite of boot care products.
How do I clean and care for my boots with bronze hardware?
To clean the bronze without effecting the leather, please use a bronze cleaning cloth. The bronze cleaning cloth can be purchased at any jewelry store. With the cloth, rub the hardware gently to remove dirt and buff until bronze appears renewed.
International
What countries will Lucchese ship to outside the US?
Please contact Lucchese Customer Service at support@lucchese.com for information regarding international shipping
How much time will my international order take to deliver?
Generally, the average delivery time for shipments outside the US ranges from (7-14) days. Some leathers and all exotic leathers are subject to Declaration and CITES permits and fees. Declaration leathers can take up to 5-10 Days to clear. Cites Leathers can take up to 240 + days to clear. In addition, once the item is shipped, customs clearance procedures can occasionally cause unforeseen delays. Please email Customer Service at support@lucchese.com to request information.
All international shipment costs will include shipping, taxes, permits, and fees associated with items outgoing or returned for initial purchase, exchange, repair, or refund request, which are the responsibility of the purchasing party and must be paid in full upon shipment. Lucchese Bootmaker is not responsible for any reimbursement of standard or expedited shipping costs, fees, taxes, or permits associated with items coming in or out of our facility for services, including but not limited to exchanges, repairs, or returns. For more information on customs and fees applicable, please contact your local post office.
What is the Lucchese international return policy?
All international shipment costs, taxes, permits and fees associated with items outgoing or returned for initial purchase, exchange, repair or refund request are the responsibility of the purchasing party and must be paid in full upon shipment. Lucchese Bootmaker is not responsible for any reimbursement of standard or expedited shipping costs, fees, taxes or permits associated with items coming in or out of our facility for services including but not limited to exchanges, repairs or returns. For more information on custom and fees applicable, please contact your local post office
What other fees may be charged for shipping internationally?
There are restrictions enforced by the U.S. Department of Fish & Wildlife on shipping certain materials and exotic leathers outside the United States (See CITES declaration below for more details). In addition, each country has its own laws, regulations and restrictions regarding certain leathers and exotics. Obtaining the proper declarations and processing required fees and taxes can take anywhere from 3 to 120 business days (not including weekends or federal holidays) or more, depending on your ship-to location and the product you are purchasing. Please check with your country’s rules, regulations, other taxes or fees that will apply. Additional charges may be different to what is quoted by email and additional fees may be required depending on the applicable (COD) at the time of delivery. If the charges due are not paid COD, the merchandise will be returned back to Lucchese and you will not be refunded for any of the shipping charges.
All international shipment costs, taxes, permits and fees associated with items outgoing or returned for initial purchase, exchange, repair or refund request are the responsibility of the purchasing party and must be paid in full upon shipment. Lucchese Bootmaker is not responsible for any reimbursement of standard or expedited shipping costs, fees, taxes or permits associated with items coming in or out of our facility for services including but not limited to exchanges, repairs or returns. For more information on custom and fees applicable, please contact your local post office.